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Healthy San Francisco is a program created by the city of San Francisco that makes health care services accessible and affordable for uninsured residents. Healthy San Francisco offers a new way for San Francisco residents who do not have health insurance, to have basic and ongoing medical care.
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Who to Call

Call Your Medical Home to:

  • Schedule a medical appointment
  • Ask about refills for prescription medicine
  • Get a referral to a specialist

Your Medical Home telephone numbers are located on your Healthy San Francisco Participant ID Card.


Call Healthy San Francisco Customer Service to:

  • Ask about how Healthy San Francisco works
  • Get a new Participant ID Card
  • Change your address
  • Get help with billing questions
  • Report a complaint or problem

Customer Service representatives are available Monday through Friday from 8:30am to 5:30pm and can be reached at the following numbers:

  • Healthy San Francisco Participants: (415) 615-4555
  • TDD for People who are Deaf, Hard-of-Hearing, or have Speech Disabilities: (415) 547-7830


Call San Francisco Community Behavioral Health Services to:

  • Get counseling for anxiety
  • Get help with emotional problems
  • Speak with a counselor about alcohol or drug abuse

Help is available to you through either your Medical Home, or by contacting San Francisco Community Behavioral Health Services at:

  • Local Callers: (415) 255-3737
  • Toll-Free Callers: (888) 246-3333
  • TDD for People who are Deaf, Hard-of-Hearing, or have Speech Disabilities (888) 484-7200


Call 9-1-1 to:

  • Get an ambulance
  • Report a life-threatening emergency

Call 3-1-1 to:

  • Get information about other community health resources
  • Get information on all non health-related resources such as public recreation programs and other City services


Call your Application Assistor to:

  • Find out the status of your application
    or renewal.
  • Make an appointment to renew your participation in the program.
  • Find out what documents you should bring when you re-enroll in the program.

For questions about behavioral health services and substance abuse counseling, call San Francisco Community Behavioral Health Services at (415) 255-3737 or toll-free at (888) 246-3333.


Department of Public Health

Healthy San Francisco is provided through the San Francisco Department of Public Health. The mission of the San Francisco Department of Public Health is to protect and promote the health of all San Franciscans. 

For more information on the San Francisco Department of Public Health and other public health care programs, visit them online at www.sfdph.org, or call (415) 554-2500.